Product help
Accounts, passport history, schedules, stats, and app behavior.
Ballpark support
Help for the whole journey.
Account question, missing game, incorrect stadium detail, or community concern—we will route it to the right place.
Content reports
Reviews, profiles, safety concerns, and inaccurate information.
Privacy requests
Access, correction, deletion, analytics, and data questions.
Before you send
Quick answers
How do I remove a game from my passport?
Open your passport, select the recorded game, and use the delete action. Your passport and statistics refresh after the game is removed.
Why has a completed game not updated yet?
Scores and game status are synchronized from the MLB schedule. A recently completed game may need another sync cycle before its final score appears.
How do I delete my account?
Open Profile in the app, go to account settings, and choose Delete Account. This action is permanent after confirmation.
How do I report a review or block someone?
Use the report menu on the review or profile inside the app. Reports are sent to the moderation queue. Blocking prevents that account from interacting with you through supported community features.
How do I correct ballpark information?
Choose “Incorrect stadium information” in the form and include the stadium, the information that is wrong, and an official source when possible.
What should I include for a technical problem?
Tell us what you expected, what happened, the screen involved, and your iPhone and iOS version. Never send a password or full ticket barcode.